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Customer Service Representative – Corporate Supplies

About the position:
Reporting to the Operations Supervisor in Toronto, Ontario, the Customer Service Representative – Corporate Supplies will provide customer support to both existing and new customers regarding corporate supplies orders.

Primary responsibilities include:

  • Processing customer corporate supply orders including gathering and entering customer information, product information and shipping and handling details.
  • Responding to inquiries by telephone, email, and fax and communicating information, identifying issues and resolving problems.
  • Providing product information to customers including pricing and turnaround times and helping customers select products.
  • Preparing quotes for corporate products such as seals, stamps and books.
  • Investigating order history for customers.
  • Tracking and expediting orders to ensure customer deadlines are met.
  • Testing systems and products and providing written report results in prescribed forms, as required.
  • Liaising with Sales Representatives to communicate information, provide support and resolve problems.
  • Promoting Corporate supplies/services in support of sales objectives and product development initiatives.
  • Participating and assisting with special events, training, business expos and tradeshows, and other duties, as required.

Qualifications

  • Experience working in a call center or other relevant customer service experience in a fast-paced business environment. Knowledge of corporate supply products would be an asset.
  • Strong customer service and communication skills.
  • Ability to work under pressure and pay close attention to detail.
  • Self-motivated, independent thinker but also able to work well in a team environment.
  • Must be a quick learner in order to grasp workflow/procedural concepts.
  • Comfortable and experienced with technology.
  • Solid problem-solving ability.

How to apply: Please email your resume and cover letter to  careers@eservicecorp.ca by October 15th, 2019. Only those candidates selected for an interview will be contacted.